💼 Careers

Build What
Matters

Join a team that's transforming how businesses work. We're solving hard problems, shipping fast, and having fun doing it.

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✨ Why HeroCall

Why You'll Love Working Here

We believe great work comes from great environments. Here's what we offer.

🌍
Remote-First
Work from anywhere in the world. We're a distributed team across 12 countries with async-first communication and flexible hours.
💰
Competitive Comp
Top-of-market salary, meaningful equity, 401(k) matching, and comprehensive health/dental/vision coverage for you and your family.
📚
Learning Budget
$3,000/year for conferences, courses, books, and certifications. We invest in your growth because your growth is our growth.
🚀
Impact at Scale
Your work directly impacts thousands of businesses. Small team, big reach. Every engineer, designer, and seller moves the needle.
🎭 Culture

High trust, high autonomy, high impact

We hire exceptional people and give them the context, tools, and freedom to do their best work. No micromanagement, no unnecessary meetings, no bureaucracy.

Our team ships fast because we trust each other deeply. We celebrate failures that teach us something and wins that move us forward. We're serious about the work but don't take ourselves too seriously.

🗓️ Flexible hours
🏖️ Unlimited PTO
🤝 Team offsites 2x/year
📝 Write-first culture
🎮 Friday game sessions
🎯
"Autonomy with alignment. Freedom with accountability. Speed with quality."
— How we work
📋 Open Roles

Open Positions

Find your next chapter. All roles are remote-friendly unless otherwise noted.

Senior Full-Stack Engineer
Engineering 🌍 Remote Full-time
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About the Role

We're looking for a Senior Full-Stack Engineer to build and scale our AI workforce platform. You'll own features end-to-end — from database schema to pixel-perfect UI — working closely with our ML and product teams.

What You'll Do

  • Design and build core platform features using React, Node.js, and Python
  • Architect scalable APIs that handle millions of AI agent interactions
  • Collaborate with ML engineers to integrate AI models into production workflows
  • Mentor junior engineers and contribute to technical strategy
  • Ship fast with high quality — we deploy multiple times per day

What We're Looking For

  • 5+ years of full-stack experience with modern frameworks
  • Strong backend skills (Python, Node.js, PostgreSQL)
  • Experience building and scaling SaaS products
  • Comfortable with ambiguity and fast iteration

Compensation

$160K–$200K base + equity + benefits

Apply Now →
Machine Learning Engineer
Engineering 🌍 Remote Full-time
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About the Role

Join our ML team to build the AI models that power HeroCall's intelligent agents. You'll work on NLP, conversation understanding, intent classification, and agent orchestration at scale.

What You'll Do

  • Train, fine-tune, and deploy LLMs for business-specific use cases
  • Build evaluation frameworks to measure agent quality and accuracy
  • Develop RAG pipelines for knowledge access and document understanding
  • Optimize model inference for low-latency, high-throughput production serving
  • Research and prototype new AI capabilities

What We're Looking For

  • 3+ years of ML engineering experience, preferably in NLP
  • Hands-on experience with transformer models and fine-tuning
  • Strong Python skills and familiarity with PyTorch or JAX
  • Experience deploying models to production at scale

Compensation

$170K–$220K base + equity + benefits

Apply Now →
Product Designer
Design 🌍 Remote Full-time
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About the Role

We need a Product Designer who can make complex AI workflows feel simple and delightful. You'll own the end-to-end design process for our platform — from user research to high-fidelity prototypes to shipped product.

What You'll Do

  • Lead design for core platform features (agent builder, analytics dashboard, integrations)
  • Conduct user research and usability testing with enterprise customers
  • Create design systems, component libraries, and interaction patterns
  • Partner closely with engineering to ensure design quality in production

What We're Looking For

  • 4+ years of product design experience, ideally in B2B SaaS
  • Strong portfolio showing complex workflow and dashboard design
  • Proficiency in Figma and prototyping tools
  • Experience with design systems at scale

Compensation

$140K–$180K base + equity + benefits

Apply Now →
Account Executive
Sales 🌍 Remote Full-time
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About the Role

Drive revenue growth by selling HeroCall's AI workforce platform to mid-market and enterprise companies. You'll run the full sales cycle — from discovery to close — and help shape our go-to-market strategy.

What You'll Do

  • Own a pipeline of 50+ accounts and drive them through the sales funnel
  • Run consultative discovery calls to understand business challenges
  • Deliver tailored demos and ROI analyses for prospects
  • Negotiate contracts and close deals in the $30K–$200K ARR range
  • Collaborate with marketing and product on messaging and positioning

What We're Looking For

  • 3+ years of B2B SaaS sales experience
  • Track record of exceeding quota
  • Experience selling to VP/C-level stakeholders
  • Strong communicator who can explain technical concepts simply

Compensation

$90K–$120K base + uncapped commission (OTE $180K–$250K) + equity

Apply Now →
Customer Success Manager
Customer Success 🌍 Remote Full-time
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About the Role

Be the trusted advisor for our most important customers. You'll ensure they get maximum value from HeroCall, driving adoption, retention, and expansion across a portfolio of 30–40 accounts.

What You'll Do

  • Own the post-sale customer journey from onboarding through renewal
  • Conduct quarterly business reviews with executive stakeholders
  • Identify expansion opportunities and collaborate with sales on upsells
  • Advocate for customer needs internally with product and engineering
  • Build playbooks and processes to scale customer success

What We're Looking For

  • 3+ years in customer success or account management at a B2B SaaS company
  • Experience managing enterprise accounts ($50K+ ARR)
  • Data-driven approach to measuring customer health and outcomes
  • Excellent communication and relationship-building skills

Compensation

$100K–$140K base + bonus + equity + benefits

Apply Now →
DevOps Engineer
Engineering 🌍 Remote Full-time
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About the Role

Build and maintain the infrastructure that powers thousands of AI agents running 24/7. You'll own our cloud infrastructure, CI/CD pipelines, monitoring, and security posture across AWS and GCP.

What You'll Do

  • Design and manage Kubernetes clusters for AI model serving
  • Build CI/CD pipelines that enable multiple deploys per day
  • Implement observability (metrics, logging, tracing) across all services
  • Maintain SOC 2 and HIPAA compliance for infrastructure
  • Optimize costs and performance across cloud providers

What We're Looking For

  • 4+ years of DevOps/SRE/Platform engineering experience
  • Deep experience with AWS or GCP, Kubernetes, and Terraform
  • Strong understanding of security best practices and compliance
  • Experience with high-availability, distributed systems

Compensation

$150K–$190K base + equity + benefits

Apply Now →

Ready to Build the Future of Work?

Join 50+ talented people who are making AI accessible to every business.

View Open Positions →
✓ Remote-first ✓ Competitive comp ✓ Real impact